Shipping policy

Matcharl - Shipping Policy

1. Processing Time

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: During high-volume periods or Japanese national holidays, processing times may be slightly extended.

2. International Shipping Rates and Estimates

We offer worldwide shipping from our logistics center in Japan. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard International Shipping: Estimated delivery within 7-14 business days.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs processing or local carrier issues in the destination country.

3. Customs, Duties, and Taxes (Important)

Matcharl is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Refused Shipments: If you refuse a shipment due to unexpected import fees, the original shipping cost and any additional fees incurred for the return to Japan will be deducted from your refund, as outlined in our Refund Policy.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. We recommend monitoring your shipment to ensure timely pickup or delivery.

5. P.O. Boxes and Military Addresses

Please note that many international couriers (such as DHL and FedEx) cannot deliver to P.O. Boxes or military addresses (APO/FPO). We recommend using a physical residential or business address to avoid delivery failure.

6. Damages and Lost Packages

Matcharl is not liable for any products damaged or lost during shipping if the carrier confirms delivery to the correct address.

  • If you receive your order damaged, please contact us at info@matcharl.com within 48 hours of receipt.

  • You must provide photographic evidence of the damaged packaging and the product to initiate a resolution.

  • Please save all packaging materials and damaged goods until the issue is resolved.

7. Incorrect Shipping Address